Booking Your Family Reunion

Group Reservations

Reservations are made on a first come, first-served basis. Please contact the Group Sales Department at 314-241-9622 or 573-438-2154 to make your reservation.
groupreservations@ymcastlouis.org

All policies and procedures pertaining to your reservation and stay are listed below. You will be provided with a Group Workbook, which will be your guide to planning the details of your stay and the means by which you will provide us with requested information.

A signed contract AND deposit are required to reserve a block of rooms. We offer two options for group reservations: individual pay or group pay.

GROUP PAY

Deposit Policy
The required deposit amount is 25% of the estimated amount due. Reservations are not guaranteed without a signed contract AND a deposit. The deposit is NON-REFUNDABLE and will be applied to the final bill.

Cancellation Policy
In the event of a cancellation, a 60-day notification is required IN WRITING, or the group is responsible for payment of the total estimated amount due.

Standard Booking Procedures

* The group leader will be responsible for all paperwork and arrangements and must adhere to the deadlines given. Any special requests must come from the group leader.
* The group leader is also responsible for distributing the necessary information to the individual group members (deposit deadline, policies, etc...). We recommend making a copy of the contract to distribute.
* The group leader will also provide a rooming list including names, telephone numbers and addresses of individual group members no later than one month prior to the arrival date.
* The $75.00 group membership fee and all other charges will be charged to the group bill unless other arrangements have been made.
* The group leader will provide a guaranteed number of individual group members no later than 60 days prior to the arrival date. This will be the number of people for which the group leader is financially responsible (with a 5% leeway).
* The group leader will be responsible for the total bill, which will be mailed within two weeks of the departure date.

INDIVIDUAL PAY

Deposit Policy
The group leader may hold a block of rooms with a signed contract and a $250.00 non-refundable deposit. (The $250.00 deposit will be applied to the group leader's room charges before or during check-out.) Each individual group member must then make an individual deposit with a credit card that is equal to one night's stay. Individual reservations must be secured with a deposit no later than six months prior to the arrival date. (If the reservation is made within six months prior to the arrival date, then the deposits will be due within two weeks from the initial reservation date.) Any room that has not been guaranteed with a deposit within the deadline date will be released from the block of rooms.

Cancellation Policy
If an individual room reservation is canceled within 48 hours of making the reservation, the deposit is 100% refundable. For reservations canceled after 48 hours and up to 60 days prior to the arrival date, deposits are 100% transferable to another night's stay within the current calendar year. A gift certificate will be issued equal to the deposit amount. If a reservation is canceled within two weeks of the arrival date, the deposit is non-refundable and non-transferable. (The 48-hour cancellation will not apply to reservations made within two weeks of arrival.)

Standard Booking Procedures

* Reservations will be accepted as long as rooms are available.
* A $10 per family membership fee will be charged to each individual family or a $75 group membership fee may be paid by the group leader.
* All charges other than activities (meeting room fees, a/v equipment, catering, etc.) will be charged to the group leader unless other arrangements have been made.
* The group leader will be responsible for all paperwork and arrangements and must adhere to deadlines. Any special requests must come from the group leader.
* The group leader is also responsible for distributing the necessary information to the individual group members (deposit deadline, policies, etc...). We recommend making a copy of the contract to distribute.
* Each individual family will be required to make a deposit equal to a one-night stay on their room.
* Each individual family will be required to sign an individual confirmation letter and return it to our sales staff.